Refund Policy

Effective Date: 20-10-2025
Website: myprintercare.com

At myprintercare.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund Policy carefully to understand your rights and how we handle returns and refunds.

1. Eligibility for Refunds

We offer refunds under the following conditions:

For Physical Products (e.g., printers, office equipment):

  • You may request a refund within 10 days of the delivery date.

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (e.g., order number or receipt) is required.

For Digital Products (e.g., downloadable guides, software):

  • Refunds are generally not provided for digital products once they have been downloaded or accessed, unless there is a technical issue that cannot be resolved.

  • If you encounter a problem, please contact us within 10 days of purchase.

For Services (e.g., consultations, print setup support):

  • Cancellations made at least 2 hours/days before the scheduled service may be eligible for a full or partial refund.

  • If a service has already been delivered, it may not be refundable unless otherwise stated.

2. How to Request a Refund

To initiate a refund, please contact us at:

📧 Email: [your email address]
Include your name, order number, and reason for the refund request. We will respond within 2 business days.

3. Return Shipping (if applicable)

  • You will be responsible for paying for your own shipping costs for returning the item.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

  • Once we receive and inspect your returned item (if applicable), we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank or credit card statement.

  • Contact your payment provider—it may take time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at [your email address].

6. Non-Refundable Items

  • Gift cards

  • Sale or clearance items (unless defective)

  • Customized or personalized products

  • Downloaded digital content

7. Changes to This Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

Scroll to Top